What our guests are saying...
On a scale of 1 to 10, I always give Rough Creek a 10.....when I think of Rough Creek, I am thinking of bird shooting.
The single reason is the hunting lodge atmosphere ( I know people come to Rough Creek for many non hunting activities, however,
I'm sure most people come to Rough Creek to do these activities in a hunting lodge atmosphere. It's what Rough Creek is.)
Everything was perfect from my perspective, the new rooms are great. 1/10, JD
We recently visited RCL for our 3rd year at New Years and it was outstanding! You guys really know how to make guests feel special and I just wanted to say thank you. It was a whirlwind trip as it was planned on New Year's Eve Eve and Donna in reservations was beyond accomodating when she helped me plan our weekend.
The ladies at the front desk and in the restaurant made us feel at home. Of course the food was absolutely incredible and none of us wanted to leave. Your saying that "it's easy to arrive and hard to leave" is certainly true!
I was in the hospitality industry for several years and worked as a Corporate Sales Manager for XXXX in Dallas. I am aware of how valuable guests input can be. I wrote last year a little disappointed with about a loss of "hominess" and you were so gracious to send us a gift certificate for one night. We did not use that coupon however, I appreciate your good will. We surely felt the love this year and are so grateful to have begun 2010 at RCL!
Again, thank you for the fabulous hospitality and Happy New Year. 1/10 JT Dallas
Just wanted to take a moment to thank you all for the wonderful time that our family shared at the lodge. Everyone had a great time and are already asking when we can return. It was a great Christmas retreat for all of us!
The service was impeccable! We have stayed at many fine hotels and have not experienced such perfection in personal attendance. Even the children commented on how good the service was. My 10yo daughter Alexandra that everyone tried hard to bring us everything that we wanted. My 5 year old Katherine said “ Mom, are they trying to spoil us”? I especially like that every little mistake was immediately overcompensated for with a reward.
The petting corral and especially the equestrian center were what really made the place special for us. We choose the lodge because of the equestrian center. We wanted to be able to have fun with the horses while the guys hunted. Allie is a very experienced rider and thoroughly enjoyed ridding the horses with Dawn and even got to go on a cattle run. She had a fabulous time!
Nicholas and Nick had fun hunting and comment on how every detail was accommodated for. The equipment was first class, even down to the packing of the game, it was all very professionally handled.
The food was outrageous! Although I probably gained 5 pounds, we all enjoyed the meals . Katherine’s tummy is still smiling and Nicholas and I are craving the homemade granola. You’ll have to send me that recipe!
A special thanks goes out to all of you for a job well done. We have made family memories that will last a lifetime. 12/09 MD, Louisiana
My husband and I had an amazing time at RCL and can't wait to find a time to come back. We are telling all of our friends and family that they have to go. My only problem is that I did not want to go home. All of the staff was perfect, the food was 5star, the spa was relaxing and the grounds were breathtaking.
Thank you for making our New Years and my husband's birthday special. 1/10 SV, Frisco, TX
Dear Paul,
We truly enjoyed our stay at Rough Creek lodge. This is the second time that we have been here. On a scale to 1-10. It gets 10 in everything that includes hospitality by the front desk, our complete dining experience with service and food of the highest caliber, attention to detail and care in every service and sport that we decided to experience, meticulous house keeping.....well I can go on and on... in short, in every aspect of our visit it was much more than our expectations!
We love coming over here and spending time with our children. My son got to learn how to ride a bike and my daughter enjoyed playing with several of the animals at the petting zoo. The Beretta Shop personnel were excellent as they made sure the gun my husband was using for clay shooting was safe. Aaron and Steven were very professional and caring. Thank you for making our vacation a memorable one. Since our visit,we have been telling all our friends about our wonderful experience visit at Rough Creek lodge. We cannot compare this place to any other place that we have ever stayed that includes 5 star hotels all around the world as it offers much much more....We look forward to coming back soon. Your staff is excellent and goes that extra mile to make all the difference. We truly appreciate it! Thank you! Best Regards, 12/09, AS, Dallas.
Our stay was amazing! I am a Dxxxx Cxxxxxx Cxxxxx and I knew about the lodge because we have visited once before. It was amazing just like I remembered. We did the five stand shooting, duck hunting, and the ATV's. Thanks for everything. 12/09, BS, Dallas
Dear Paul,
1) If 10 is definitely yes, then I would give Rough Creek a 10+. The reason for this answer is that every aspect of our visit was perfect.
2) We both discussed this question and the answer is – there is nothing that could be improved upon. Every staff member was friendly and concerned with us having a pleasant stay. They were helpful and genuinely interested in our well-being. We had a perfect 24 hours at your facility.
We intend to renew our membership for next year so we can do this again. Thank you to the dining room hostess who sent us our picture. Everyone was so thoughtful. The blond lady running the breakfast was particularly helpful; we want to give her a shout out. Rey was our waiter for dinner; did an excellent job. The wine he recommended with our entrees was spot on. The whole experience was wonderful.
We are thinking of doing something for xxxxx birthday in February. We will let you know. 12/09, CC, Granbury
We would recommend Rough Creek to friends, family and business associates - 10! The single reason is the people. Everyone was so nice and made our stay exceptional. Can't think of any improvements. Everything was fantastic. Merry Christmas! MG Dallas 12/09
#1 – Scale of 1 – 10 – it would be a 10 ( being the highest mark). CUSTOMER SERVICE ! The royal treatment displayed by every employee and all of the activities offered at the resort
#2 – I can’t think of a single improvement that I would recommend
I would like to say Thanks Again TO -Ivory Mize, she was outstanding , as she really worked hard to accommodate our schedule, and see to it that we were able to schedule our stay ( in our timeframe) and to check on us to make sure we were having a good time. Our bird guide, Jeff Graham was OUTSTANDING – really enjoyed the experience as this was my wife’s first bird hunt. We will recommend Rough Creek to Friends and Family. We are trying to see when we can schedule to come back ! 12/09 GD, Dallas
We had a wonderful time and would highly recommend RC to our friends, and business associates. You have thought of everything it would appear to us, and the staff could not be more accommodating. The owners Retreat was perfect for our company outing. I know it must be a challenge to provide all of the amenities and that level of service in a somewhat remote location, but you guys do it very well.
Regards 12/09 DM, Dallas
I assume 10 is the high in the scale. We would give this question a 10. The friendly service of the staff is the number one reason. This was our 8th annual visit to Rough Creek. The food is always excellent. Jack and his friend Mark enjoy hunting with Adam. The quietness of the resort. We always leave very relaxed. We are already talking about next year. 11/09 KP, Dallas
10. My daughter and I greatly enjoyed the visit. The biggest single reason is that we enjoyed the activities. in addition, your staff was great, the food was excellent, the room was fantastic, and we really enjoyed the scenery. Definitely a very memorable trip. 11/09 JL, Dallas
I only have one complaint, I gained about 13 pounds in two days! the food was incredible.
I would recommend the place to friends, and already have done so.
everyone was tremendous. Teka took really good care of our family.
if I think of a way to improve, I will holler back at you!
thanks for a great time. 11/09 SP, Dallas
Rough Creek gets a "10" in our book. Have and will continue to recommend the lodge to everyone. You have succeeded in creating the perfect atmosphere for a getaway, whether it's a romantic date, a family vacation or a corporate retreat. It's the attention to details that make all the difference and really enhance the already excellent accomodations and food. We can tell you are working hard because every time we return, there are subtle changes that just make the experience even better than before. We can't think of any improvements to suggest, but we can't wait to come back and see what you've done! 11/09 PB, Dallas
Definitely a 10! ....the facilities were beautiful, and the weather was perfect, but the number one reason I will highly recommend the Resort is for the PEOPLE. Your staff is one of a kind. With over 20 years experience in the Luxury Hotel industry, I can honestly say, that you hold the standard for customer service. Everyone we encountered, from the housekeeping staff, the restaurant receptionist, the valet staff, to Ed Koch and Chef Gerard, were extremely accommodating and had a truly genuine attitude to make my family feel at home. We could not have asked for anything more. I commend you and your staff for the courteous service provided in all outlets. 11/09 ED, Dallas
Thank you for a great stay at Rough Creek. My wife and I, along with our two young boys thoroughly enjoyed our stay. We were guests at the property about four years ago as a couple, so this was our first time with kids and we were very impressed at how kid friendly the resort was. The service from the moment of arrival up until departure was spectacular. Here are the answers to your questions. I would also like to commend a few of the rough creek staff specifically.
1) I would recommend Rough Creek a 10. The top reason is the consistent and genuine service of your staff. The service and attention we received from your staff (at numerous points throughout the weekend) was one of genuine care for our experience at the property, as opposed to someone "just doing their job" or following a checklist. My wife and I both commented that the staff seemed to really enjoy making our experience great and memorable - both in responding to our requests, but also offering up things for us beyond what we had asked for.
2) I have two minor recommendations. First, I would suggest that you include a plastic bag or two in one of the closets in the guest rooms. You have so many great outdoor activities, many that will result in dirty clothes / shoes. It would be convenient if we had something to put these dirty/muddy items into when packing to go home to keep the other stuff in the suitcase clean. Could e as simple as a plastic laundry bag. Secondly, there was some standing water in the bottom of the kids bounce house. We didn't notice until our son had gotten into it. I recognize you've had a lot of rain lately, but you might check this bounce house after rain and mop up any standing water.
While everyone was great on our trip, three staff members that stood out to us:
Dawn in the horse stable - On the way back from a family hike, we wandered up to the horse stables. A couple had just finished a ride with Dawn, so the horses were saddled and tied up to the fence. Dawn kindly offered us water, and then let our older son sit up on a horse and go for a short walk in front of the barn. She could have easily tended to her business of working with the horses, but she took 20 minutes of her time to make sure our son had a memorable day at the stables.
The lady working the Sunday breakfast buffet (blonde, shorter hair, sorry I can't remember her name) - She brought our son pancakes, helped in buffet line when our hands were full, and knew everything about all of the food in the buffet (e.g.,which sausage was too spicy for our kids). I saw her all over the room working multiple tables, along with the buffet line throughout breakfast.
Chef - I bumped into chef in the restaurant after a superb dinner on Saturday night. He was kind enough to prepare a care package of cookies and bread for our drive home on Sunday. What a wonderful, personalized touch from a great chef. To reiterate, our meals were fantastic!
Thanks again, I look forward to seeing you on our next trip to Rough Creek. 10/09 AA, Dallas
Our stay was phenomenal. A definite 10 on a 10-scale.
The room, the staff, the food, the array of activities, the relaxing atmosphere with the outside seating areas--all were fantastic.
I especially enjoyed:
1. The foie gras appetizer at dinner.
2. My perfectly cooked (medium to medium rare) New York strip steak.
3. Sipping Scotch after dinner on one of the rocking chairs by the fireplace outside the lodge.
4. The house-baked bagels and smoked salmon at breakfast.
My wife especially enjoyed:
1. The antelope she had for dinner.
2. The waffle she had for breakfast. She's still talking about that waffle
We both loved:
1. The staff and the high level of personal attention we received (without even asking for it). Everyone on the staff was always greeting us and asking if we were having a good time.
2. The wildlife tour at 8:30 AM Sunday morning with Kenny.
3. Trap shooting.
4. The cheese tray we had while sitting outside the back of the lodge reading our books and newspapers on Saturday afternoon. That thing was loaded with blue cheese, brie, goat cheese, and lots of other good stuff.
5. The rocking chairs on our room's balcony.
There were lots of other things we liked about our stay, but I don't have time to list them. We'll be coming back soon. 10/09 RF, Dallas
Normally I don't respond to questionaires. I just don't want to take the time. However, our recent stay at RCL was amazing. Every aspect was perfect. We appreciated the friendly accommodating staff and exceptionally good food. We've stayed several times before and this time stood out. I'm not sure what has changed specifically, but our stay was definately superior to other stays. We look forward to coming for a visit again.Thanks, 10/09 MMP, Dallas
